FREQUENTLY ASKED QUESTIONS
We strive to ensure that the products you see on our website are accurately represented. However, please note that due to variations in lighting, photography, and monitor settings, the color or appearance of the product may slightly differ from what you see on your screen. Additionally, if there are any differences in patterns, sizes, or packaging, we will provide that information clearly in the product description.
If you have any questions or need more information before making a purchase, please don’t hesitate to reach out to us. We are happy to assist you!
You can view your sales receipt in your account on our website. Simply log in, go to your order history, and select the relevant order to view the details, including your receipt. If you checked out as a guest, you should have received a receipt via email after your purchase.
If you can't find your receipt or need further assistance, please contact our support team, and we'll be happy to help!
We want you to be completely satisfied with your purchase. If you need to return an item, please follow these steps:
- Check our Return Policy: Review our return policy to ensure your item is eligible for return.
- Request a Return: Contact our customer support team with your order number and reason for the return. They will guide you through the return process.
- Pack the Item: Carefully repackage the item in its original condition, including all accessories, tags, and packaging.
- Return Shipping: Depending on the reason for the return, we will either provide you with a return shipping label or further instructions on how to return the item.
We understand how disappointing it can be when an item you want is out of stock. While we can’t guarantee restocking every item, many of our popular products do get restocked periodically.
To stay updated on restocks, we recommend signing up for our newsletter or enabling the "Back in Stock" notification on the product page. This way, you'll be the first to know when the item is available again.
If you have specific questions about an out-of-stock item, feel free to contact our support team, and we'll provide more details or suggest alternatives!
We offer shipping to a variety of locations. During checkout, you’ll be prompted to enter your shipping address. We currently ship to [list of countries or regions you ship to], but if you're unsure whether we can ship to your location, please reach out to our customer support team for confirmation.
If you need to make changes to your shipping address after placing an order, please contact us as soon as possible, and we'll do our best to assist you.
