Effective Date: April 26, 2024

This Privacy Policy explains how Trend Trooves (“we,” “us,” “our,” or the “Site”) collects, uses, and discloses your personal information when you visit, interact with our services, or make a purchase from https://trendtrooves.com/ (the “Site”), or communicate with us in any other manner (collectively, the “Services”). The terms “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we collect.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. When we update the Privacy Policy, we will post the revised version on the Site, update the “Last Updated” date, and comply with any legal requirements for notification.

How We Collect and Use Your Personal Information

Over the past 12 months, we have collected personal information from a variety of sources to provide and enhance our Services. The information we collect and use varies depending on your interaction with us and may include the following:

Communications: We may use your personal information to communicate with you, provide our Services, comply with legal obligations, enforce our terms of service, and protect the Services, our rights, and the rights of others.

Information We Collect

The types of personal information we collect depend on your interaction with the Site:

Information You Provide Directly:

  • Contact Details: Name, address, phone number, and email.
  • Order Information: Name, billing and shipping address, payment confirmation, email, and phone number.
  • Account Information: Username, password, and security questions.
  • Shopping Information: Items viewed, added to cart, or wishlisted.
  • Customer Support Information: Details provided when communicating with us.

Information We Collect Automatically:

  • Usage Data: We collect information about your interactions with the Services, including device information, browser type, network connection, IP address, and other data related to your usage patterns. This may involve the use of cookies, pixels, and similar technologies.

Information from Third Parties:

  • We may obtain information from third parties, such as vendors and service providers, including:
    • Service Providers: Companies that support our Site and Services, such as Shopify.
    • Payment Processors: To process payments and fulfill orders.
    • Tracking Technologies: Third parties may use online tracking technologies to collect information about your interactions with our Site and advertisements.

How We Use Your Personal Information

We use your personal information for various purposes, including:

  • Providing Products and Services: To fulfill orders, process payments, send notifications, manage your account, and handle shipping, returns, and exchanges.
  • Marketing and Advertising: To send promotional communications, tailor advertising, and improve the Services. This may include personalizing ads based on your interests.
  • Security and Fraud Prevention: To detect, investigate, and address fraudulent or illegal activities.
  • Communication: To provide customer support and respond to inquiries.

Cookies

We use cookies to enhance your experience on our Site. For specific details about the cookies we use, please visit https://trendtrooves.com/privacy-policy/. You can manage your cookie preferences through your browser settings, though disabling cookies may affect the functionality of the Site.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • Service Providers: With vendors who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, fulfillment, and shipping).
  • Business and Marketing Partners: With partners like Shopify for advertising and promotional purposes.
  • Legal Obligations: To comply with legal obligations, such as responding to subpoenas or protecting our rights.
  • Business Transactions: In connection with business transactions, such as mergers or bankruptcy.

In the past 12 months, we have disclosed the following categories of personal information for the purposes outlined above:

  • Identifiers: Contact details, order and account information.
  • Commercial Information: Records of products or services purchased, shopping information.
  • Internet Activity: Usage Data.

User-Generated Content

If you post reviews or other content on the Site, it may be public and accessible to others. We are not responsible for the privacy or security of information you make publicly available.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal information.

Children’s Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request its deletion.

Security and Retention of Your Information

We take measures to protect your personal information, but no security system is impenetrable. We retain your information as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to maintain your account, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access/Know: Request access to the personal information we hold about you.
  • Delete: Request the deletion of your personal information.
  • Correct: Request correction of inaccurate personal information.
  • Portability: Request a copy of your personal information and transfer it to a third party.
  • Opt-Out: Direct us not to “sell” or “share” your personal information or use it for targeted advertising.
  • Restrict Processing: Request that we stop processing your personal information.
  • Withdraw Consent: Withdraw consent where we rely on it to process your information.
  • Appeal: Appeal our decision if we decline your request.

You can exercise these rights by contacting us using the details provided below. We may need to verify your identity before processing your request.

Complaints

If you have concerns about how we handle your personal information, please contact us. If you are unsatisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside your country of residence, including in the United States. We use recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses for such transfers.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at support@trendtrooves.com.