At TrendTrooves, we want you to be satisfied with your purchase. Our refund and return policy allows you to return items within 7 days of receiving your order, but only under certain conditions. Please read the following guidelines to ensure a smooth return process.
Return Eligibility
Returns are only accepted for items that are damaged, defective, or incorrect upon receipt. We do not accept returns for personal reasons, a change of mind, or any other non-defective issues.
Return Process
To initiate a return, please contact us at support@trendtrooves.com within 7 days of receiving your order. Returns will need to be sent to our warehouse, and you will receive detailed instructions on how to return your item. Please note that we will not accept items that are returned without prior approval.
Damages & Issues
We encourage you to inspect your order immediately upon receiving it. If you find that your item is damaged, defective, or incorrect, please contact us right away so we can evaluate the situation and resolve the issue.
Non-Returnable Items
Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (like special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions about specific items, please contact us for clarification.
Sale Items & Gift Cards
We cannot accept returns for sale items or gift cards.
Cancellation Policy
If you wish to cancel your order, a 20% administrative fee will be deducted from any refund issued. This fee covers the processing costs associated with the cancellation. This policy applies to all customer-initiated order cancellations.
Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If your return is approved, your refund will be processed and credited back to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to post the refund to your account.
Refunds During Processing & Transit
Please be aware that refunds will not be processed while your order is in transit or during the processing period.
Exchange Policy
Currently, due to logistical challenges and restocking limitations, we do not offer exchanges. We recommend reviewing your order carefully before completing your purchase.
Need Assistance?
For any questions about returns or refunds, feel free to contact us at support@trendtrooves.com.
